Shipping policy

Delivery

We are not liable for any packages that are marked delivered, but stated that the buyer did not receive. If you have any issues with your receiving your order or the items in your order, we must be notified within 30 days of delivery to be able to provide our support.

Return to Sender & Incorrect Address Policy

It is your responsibility to make sure you enter the shipping address correctly. Please double check your addresses to make sure they are correct. Especially if you are sending these as a gift. Unfortunately, we cannot be held responsible if you enter the wrong shipping address. If an item cannot be delivered and is returned to us, it is your responsibility to pay for the item to be re-shipped. If you would not like it re-shipped, we will refund you the cost of the item, but not the shipping.  

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Processing Time

Most orders ship within 1 business day, and in-stock orders ship within 5 business days (allow up to 10 business days from mid-November through December). An order can take longer if you ask us to hold it, if we need more information from you (for example, a missing or undeliverable address), or in rare cases such as a stock or carrier problem. If your order will ship later than expected, we will let you know, and you can cancel it for a full refund. If you need your order by a certain date, please contact us before you place it.

Free Shipping 

We offer free standard shipping on orders of $35 or more to US addresses ($50 or more to military APO/FPO addresses).